Delivery information

What if no-one is home to accept the delivery?

It is our standard policy to leave the flowers in a safe place or with a neighbour. If this happens we will leave a calling card so that the recipient knows where to find the flowers and you will receive these details electronically with a proof of delivery image.

If you have specific delivery instructions for us to follow, please add these on the basket page in the 'Gift message' box.

If there isn't a safe place for us to leave the flowers (eg. the address is on a main high street with no front garden or porch), the flowers will be returned to our shop for collection (free) or re-delivery (delivery fees apply).

By completing your order,  you accept that our responsibility for the flowers ends once they have been successfully delivered as per the details above.

Delivery slots

If your order is not delivered on your selected date, we will refund the delivery charge for the order.

Any time deliveries - We endeavour to make our deliveries within business hours and they are usually completed between 9am - 6pm. Sometimes delays outside of our control affect this, so if you need your delivery within a specific window it is best to call us for a timed slot.

Priority deliveries - We aim to make our priority deliveries by 12pm if ordered in advance and within 3 hours for priority same day orders. If you need your delivery within a specific window it is best to call us for a timed slot.

Delivery details

Please ensure the delivery address is correct. Gardenia of London cannot be held responsible for missed deliveries due to an incorrect address.

Delivery to hospitals, universities and large businesses

Please be aware that when delivering to hospitals, universities and large business premises, delivery to a named person may not be possible. We will always try to hand the delivery to the intended recipient directly, but often they are received by reception or post room staff. In this situation we would obtain a signature as proof of delivery.

Variation to delivery charges

Please note, charges may vary at peak times (eg. Valentine's day & Mother's day) - you will be shown live delivery prices in the checkout flow.