Terms and conditions

All prices quoted are inclusive of VAT and any other taxes. Delivery charges are extra and are listed appropriately.

If you have any questions or concerns about anything laid out here, please contact us.

Due to the perishable nature of flowers, we are unable to accept returns. We offer a store credit or replacement if your flowers are not delivered to an acceptable standard (please see 'Complaints procedure').

All floral products are subject to availability. In the event of supply difficulties, or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Most of our products are seasonal so particular flowers are not guaranteed in any of our seasonal products. If you require specific flowers for an order please call us to discuss and we can let you know if they are available to include.

We want you to be delighted with your flowers. If, for any reason, you are not entirely satisfied with any product purchased you should let us know as soon as possible.

If you are unhappy with the freshness of your flowers:

• If you receive flowers that do not seem fresh, please email us at info@gardeniaoflondon.co.uk with photographs of the flowers you received within 24 hours.
• If we agree that the flowers do not meet our high freshness standards, we will, at our sole discretion, offer you either a free replacement on our next available delivery date or a store credit.

If your flowers are damaged when they arrive:

• Your flowers will be packed carefully to ensure they arrive as fresh and beautiful as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please email us at info@gardeniaoflondon.co.uk within 24 hours of receiving the flowers, attaching photographs of the flowers you received.
• If we agree that your flowers have been damaged in transit, we will, at our sole discretion, offer you either a free replacement on our next available delivery date or a store credit.

If you wish to cancel an order that has been placed, you may do so by requesting so in writing by email. The request should be received by us no later than two working days before the due delivery date of the goods purchased. Cancellation after this deadline will only be done at our discretion.

Any changes to your order (such as delivery address or gift message) must be made at least two working days prior to the requested delivery date to ensure that we have time to amend your order prior to dispatch. We cannot guarantee that we will be able to accept changes made to your order after that time.

During peak season (Valentine's Day and Mother's Day), we cannot guarantee to accept changes to orders within 72 hours of the intended delivery date.

What if no-one is home to accept the delivery?

It is our standard policy to leave the flowers in a safe place or with a neighbour. If this happens we will leave a calling card so that the recipient knows where to find the flowers and you will receive these details electronically with a proof of delivery image.

If you have specific delivery instructions for us to follow, please add these on the basket page in the 'Gift message' box.

If there isn't a safe place for us to leave the flowers (eg. the address is on a main high street with no front garden or porch), the flowers will be returned to our shop for collection (free) or re-delivery (delivery fees apply).

By completing your order,  you accept that our responsibility for the flowers ends once they have been successfully delivered as per the details above.

Delivery slots

If your order is not delivered on your selected date, we will refund the delivery charge for the order.

Any time deliveries - We endeavour to make our deliveries within business hours and they are usually completed between 9am - 6pm. Sometimes delays outside of our control affect this, so if you need your delivery within a specific window it is best to call us for a timed slot.

Priority deliveries - We aim to make our priority deliveries by 12pm if ordered in advance and within 3 hours for priority same day orders. If you need your delivery within a specific window it is best to call us for a timed slot.

Delivery details

Please ensure the delivery address is correct. Gardenia of London cannot be held responsible for missed deliveries due to an incorrect address.

Delivery to hospitals, universities and large businesses

Please be aware that when delivering to hospitals, universities and large business premises, delivery to a named person may not be possible. We will always try to hand the delivery to the intended recipient directly, but often they are received by reception or post room staff. In this situation we would obtain a signature as proof of delivery.

Variation to delivery charges

Please note, charges may vary at peak times (eg. Valentine's day & Mother's day) - you will be shown live delivery prices in the checkout flow.