Terms and conditions
Our promise to you
- We will source the highest quality flowers available and buy them direct from growers in Holland.
- Our trained florists will take the utmost care in conditioning, looking after, assembling and packaging your flowers so that they reach you in the best possible condition.
- If you cut the stems and change the water every 2-3 days, we guarantee that your flowers will last at least 5 days.
We want you to be delighted with your flowers. If, for any reason, you are not entirely satisfied with any product purchased you should let us know as soon as possible.
If you are unhappy with the freshness of your flowers:
- If you receive flowers that do not seem fresh, please email us at info@gardeniaoflondon.co.uk with photographs of the flowers you received within 24 hours.
- If we agree that the flowers do not meet our high freshness standards, we will, at our sole discretion, offer you either a free replacement on our next available delivery date or a store credit.
If your flowers are damaged when they arrive:
- Your flowers will be packed carefully to ensure they arrive as fresh and beautiful as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please email us at info@gardeniaoflondon.co.uk within 24 hours of receiving the flowers, attaching photographs of the flowers you received.
- If we agree that your flowers have been damaged in transit, we will, at our sole discretion, offer you either a free replacement on our next available delivery date or a store credit.
Flower availability and substitution
All floral products are subject to availability. In the event of supply difficulties, or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Returns
Due to the perishable nature of flowers, we are unable to accept returns. We offer a store credit or replacement if your flowers are not delivered to an acceptable standard, as detailed above.
Delivery
Delivery slots:
If the product you have chosen was delivered late, we will refund the full cost of delivery of the affected order.
If nobody is home to receive the flowers:
It is our standard policy to leave the flowers in a safe place or with a neighbour. If this happens we will leave a calling card so that the recipient knows where to find the flowers and you will receive these details electronically with a proof of delivery image.
If you have specific delivery instructions for us to follow, please add these on the basket page in the 'Gift message' box.
If there isn't a safe place for us to leave the flowers (eg. the address is on a main high street with no front garden or porch), the flowers will be returned to our shop for collection (free) or re-delivery (delivery fees apply).
By completing your order, you accept that our responsibility for the flowers ends once they have been successfully delivered as per the details above.
Local delivery:
We will take a photograph as proof of delivery for all local deliveries (even if the recipient is home to accept the flowers).
Please ensure the delivery address is correct. Gardenia of London cannot be held responsible for missed deliveries due to an incorrect address.
Nationwide delivery:
Please ensure the delivery address is correct. Gardenia of London cannot be held responsible for missed deliveries due to an incorrect address.
Delivery to hospitals, universities and large businesses:
Please be aware that when delivering to hospitals, universities and large business premises, delivery to a named person may not be possible. We will always try to hand the delivery to the intended recipient directly, but often they are received by reception or post room staff. In this situation we would obtain a signature as proof of delivery.
Changing or cancelling an order
If you wish to cancel an order that has been placed, you may do so by requesting so in writing by email. The request should be received by us no later than two working days before the due delivery date of the goods purchased. Cancellation after this deadline will only be done at our discretion.
Any changes to your order (such as delivery address or gift message) must be made at least two working days prior to the requested delivery date to ensure that we have time to amend your order prior to dispatch. We cannot guarantee that we will be able to accept changes made to your order after that time.
During peak season (Valentine's Day and Mother's Day), we cannot guarantee to accept changes to orders within 72 hours of the intended delivery date.
Pricing policy
All prices quoted are inclusive of VAT and any other taxes. Delivery charges are extra and are listed appropriately.
If you have any questions or concerns about anything laid out here, please contact us.