Wedding Flowers Terms & Conditions

Beautiful wedding flowers involve a fair amount of planning behind the scenes. These terms set out the practical details clearly - from reserving your date and designing your flowers to payments, changes, venue logistics, cancellations and hired items.

These terms apply to our bespoke wedding flower bookings. Our Pre-designed Wedding Flowers are ordered online and do not use the bespoke consultation, design-fee or booking-deposit process described below.

Your individual quote and signed contract form part of your booking, so please keep them with these terms.

At a glance

Consultation, design & revisions

Bespoke Simplicity is typically for floral budgets below £1,500 and carries a one-off £50 consultation and design fee. This includes the initial consultation, bespoke design work, detailed quotation and one round of amendments during the design stage.

Bespoke Luxury is typically for floral budgets of £1,500 or more. Consultation and design are included, together with a fuller refinement process appropriate to a more involved floral scheme.

In both services, design work is based on the original brief, venue and scope discussed with you. A substantial change of direction after design work has been completed may require a £100 redesign and administration fee. We will confirm this before carrying out chargeable additional work.

Your quote

All prices in your quote include VAT at the prevailing rate unless stated otherwise. Gardenia of London will supply the items set out in your agreed quote at the agreed times and locations.

Flowers and foliage are natural products, so exact varieties, shades and stem sizes can occasionally be affected by weather, growers and market availability. We will make every reasonable effort to source the flowers agreed with you. Where a substitution is needed, we will choose the closest suitable alternative of a similar quality and value while protecting the overall colour palette, style and character of the design.

If a substitution would materially change the design, we will contact you as soon as reasonably possible. If timing means we cannot reach you, we may use our professional judgement to make the most suitable substitution.

Service levels & supplier minimums

Gardenia does not have one overall minimum spend for wedding flowers. Bespoke Simplicity and Bespoke Luxury are different service routes: Simplicity is typically used for floral budgets below £1,500, while Luxury is designed for floral budgets of £1,500 or more.

Some growers and suppliers require minimum stem, bunch or pack quantities, particularly for specialist varieties. Your quote is based on the arrangements discussed during the consultation process. If the scope is later reduced, we may need to revise the pricing of the remaining arrangements to reflect supplier minimums. We will explain any change before confirming a revised quote.

Booking & payment

Your wedding date is secured once we have received your signed contract and a £250 booking deposit. The deposit forms part of the total cost of your wedding flowers.

The final balance is due six weeks before your wedding date.

Delivery, installation & venue access

Where delivery, set-up, installation, dismantling or collection is required, the agreed charges and scope will be shown in your quotation.

Please make sure we are given accurate venue access information and any relevant loading, parking, security, lift, staircase, timing or supplier restrictions. We will plan the work around the information available to us and will liaise with the venue where appropriate.

If access arrangements change materially or unexpected venue restrictions create additional work or directly incurred costs, we will discuss any necessary adjustment with you as soon as reasonably possible.

Mock-ups

We can arrange mock-ups before your wedding where the relevant flowers are available. Mock-ups are charged at the full price of the arrangement and may also be subject to supplier minimum order quantities.

Changes to your flowers

After the included design and refinement stage, minor amendments can usually be made up to two weeks before your wedding, subject to flower availability, supplier commitments and what is practical at that stage.

Significant changes, such as a new colour palette, a substantial change of style or a materially different brief, may require the £100 redesign and administration fee described above. We will confirm this with you before carrying out the additional design work.

Once the final invoice has been paid, reductions may not always be possible because flowers, materials and staffing may already have been committed. We will consider reasonable requests and confirm any effect on the cost in writing.

Changing your wedding date

Please request any date change in writing as early as possible and, where practicable, at least six weeks before the original wedding date and before the outstanding balance is paid.

A new date is subject to our availability. If changing the date also requires a substantial redesign of your flowers, the same £100 redesign and administration fee may apply.

Flower availability, seasonality and supplier prices may be different on the new date, so your original quote may need to be reviewed. We will discuss and agree any changes with you.

Cancellation

If you need to cancel, please tell us in writing as soon as possible.

The £250 booking deposit reflects the initial planning, administration and reservation of your date. If you cancel, we may retain some or all of the deposit where this fairly reflects work already completed and losses directly caused by the cancellation that we cannot reasonably avoid.

If you cancel within six weeks of the wedding, we are likely to have committed substantially more of the flowers, materials, staffing and preparation. In those circumstances, a cancellation charge of up to the remaining contract value may apply, but only to the extent that it reasonably reflects our direct losses after taking account of costs we save or can reasonably recover. We will explain any amount retained or due.

Hired items & client-supplied vessels

Any hired items listed in your quote must be returned to our Wimbledon shop within seven days of the wedding unless collection or another arrangement has been agreed in writing. Missing items, or items damaged beyond reasonable wear, may be charged at their replacement cost.

If you are providing your own glassware or vessels, they must match the dimensions agreed with us and be safe, clean and ready to use. We cannot guarantee the planned design if supplied vessels differ materially from what was agreed.

Taking your flowers home

All floral arrangements provided by Gardenia of London are yours to take home after the wedding, apart from any hired items or items otherwise identified in your quotation as hired or returnable.

We condition and prepare fresh flowers so they look their best for the event itself. Vase life afterwards varies naturally by variety, environment and care, so we cannot guarantee a particular lifespan after the wedding day.

Safety

Some floral designs and accessories use metal wire, magnets, containers or structural mechanics as part of their construction. Items containing magnets should not be worn or placed close to fitted medical devices, such as pacemakers, where interference may be a concern. It is the wearer's responsibility to make sure an item is suitable for their personal use, and we recommend seeking medical advice if there is any uncertainty.

Venue installations must remain in the position in which they have been installed unless moving them has been agreed with Gardenia. Structural or water-holding mechanics should not be dismantled by guests or venue staff during the event unless agreed with us.

Insurance

Gardenia of London is fully insured to work at your chosen venue. We strongly recommend that you also arrange suitable wedding insurance for circumstances outside your control.

Questions?

If anything here is unclear, please ask us before you confirm your booking. We would much rather make the practical details simple from the start.

weddingsandevents@gardeniaoflondon.co.uk  ·  020 8944 0942